Policies

Cincinnati’s Most Trusted Pet Salon

We strive to provide our clients and their pets with the best possible service. This means certain aspects of our business model need to be met for our operations to run as smoothly and seamlessly as possible. Check out our company policies and guidelines below.

Appointments

An appointment is required for all full-service grooms.

As a courtesy, please give a 24-hour cancellation notice if you cannot make appointments. A $25.00 No Show Fee will be applied to your account if you do not cancel.

Pet Personalities

Although many pets behave very well for grooming, some are not the “little angels” we consider them to be for the groomer. All animals have different personalities, just like us, and we welcome this. However, for the safety of both the groomer and the pet, we will not provide services for any aggressive animals, and we reserve the right to refuse or turn away service.

Pet Bathrooms

All dogs have accidents. Please help keep a safe environment by cleaning up after your pet should this occur inside and outside of the facility. There are paper towels and plastic bags available for your convenience.